Terms of Service
Service provider
This site is operated by RESOLOVA LTD, registered in England and Wales, under the Resolova Software brand. Location: London / United Kingdom. Use our contact form for service enquiries.
Scope and deliverables
Features on the package page define the initial scope. Project-specific functionality, milestones, revisions, handover and intellectual property terms are agreed in a written proposal or project agreement. Additional scope requires separate written approval and pricing.
Pricing and payments
TRY and GBP prices are independent price lists. One-time services are billed once; monthly services renew each month until cancelled. Stripe processes card details. Domains, hosting, external licences, app store charges and AI usage fees are excluded unless explicitly included. Tax treatment is determined at quotation based on customer location and the service.
Customer responsibilities
Customers provide content, brand materials, necessary access and external service accounts. Only provide materials you are entitled to use. Missing information and delayed approvals may affect delivery dates.
Accounts and support
Sign in with your Google account to view orders and subscriptions. Keep your account secure and report unauthorized access. Support scope is defined by the selected package or project agreement.
Your rights
These terms do not exclude mandatory consumer rights. Cancellation and refund requests are assessed according to service type, work completed and applicable law. Project-specific agreements address the parties’ applicable rights.
Cart and private proposals
One-time cart items are charged initially; monthly services are charged initially and on subsequent monthly renewals. The summary distinguishes today’s total from future monthly charges. A private proposal link applies only to its stated scope and total until its expiry and uses a one-time payment. Keep the link private. Acceptance does not authorize unapproved charges for additional work.
Commencement, delivery and changes
Work is scheduled after payment confirmation and receipt of the agreed scope, materials and access. Starting within a statutory cooling-off period requires your separate express request. Dates are set in the written project plan; third-party reviews, including app store and bank processes, may affect timing. Scope changes, revision limits and additional fees are agreed in writing before implementation.
Intellectual property and access
You retain rights in your own content and branding. Licensing or transfer of project deliverables and source-code handover are defined in the written scope. Third-party and open-source components retain their own licences. Access is exchanged through secure channels and used only for agreed project work.
Cancellation, refunds and disputes
Our commercial policy provides a 100% refund for cancellation requested within 24 hours of payment before work starts, or 50% after work starts. Mandatory consumer rights take priority. See Cancellation & Refunds for details. Contact us with your order number about service issues; we first seek a written resolution. These terms do not remove access to competent consumer bodies or courts.
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