Cancellation & Refunds

Last updated: 10 October 2026

Before work starts: 100% refund within the first 24 hours

If you request cancellation within 24 hours of payment and project work has not started, we refund 100% of the service fee collected for the relevant order. The period starts when payment is confirmed. Send your order number through WhatsApp or our contact form; the time we receive your request determines eligibility.

After work begins: 50% commercial refund

If you cancel after project work has begun, 50% of the service fee collected for that project is refunded under our commercial refund policy. The remaining 50% covers allocated time, planning and work performed. Work begins when actual design, development or technical implementation within the agreed scope starts. Payment or an automated order record alone does not mean work has started. Start and work records are available on request.

Your statutory rights take priority

This commercial policy does not restrict mandatory consumer rights. Where applicable law provides a 14-day withdrawal period, a full refund, a proportionate deduction for services supplied or remedies for defective services, those rights apply; the 50% rate is not a cap on statutory refunds. We request separate express consent to begin work during a cooling-off period. Requests made after 24 hours before work starts are also assessed against statutory rights and unused service fees. Payment, a checkbox or accepting a private proposal does not by itself waive all statutory rights.

Refund process and payment method

Include your order number, purchase email and the service you wish to cancel; never send a card number or CVC. We verify the request and work status, then share the calculation in writing. Approved refunds are submitted to the original payment method within applicable legal deadlines. Bank posting times vary. Payments you made directly to external providers are subject to those providers’ terms.

Monthly subscriptions

Open Manage billing in your client workspace to access the Stripe portal. The portal shows your next billing date and cancellation effective date. Cancellation stops future renewals; refunds for earlier periods are assessed separately. Mandatory statutory rights remain unaffected.

Service issues

If a service does not meet the agreed scope, tell us about the issue and the relevant deliverable. We will investigate and discuss an appropriate correction or remedy. Approved refunds are returned to the original payment method where possible; bank processing times vary.